
Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer complimentary worldwide shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take up to 10 days.
How can I return or exchange an item?▼
You may return unworn items in original packaging within 30 days of delivery. Simply contact our support team to receive a prepaid return label and instructions.
Which payment methods do you accept?▼
Jacob & Co. accepts all major credit cards, PayPal, and Apple Pay. For your convenience, we also offer secure financing options through Affirm for qualifying purchases.
How do you ensure the quality of your products?▼
Each piece is handcrafted using premium materials and undergoes rigorous quality control. Every purchase includes a certificate of authenticity to guarantee our world-class luxury standards.
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